Contact us
Contact LunoTec for Support, Feedback or Questions
Head Office
New Rochelle New York - United States
Email Support
Office Hour
Monday - Friday 07am - 09pm
Get in touch
Message the Modulix Support Team.
Frequently Ask Questions
Helpful Answers to Common LunoTec User Questions
How can I use the products I purchase?
After your purchase, you receive a license that allows you to use the product in your personal and commercial projects (such as client websites). The license does not permit you to resell or redistribute the product as-is. We always recommend reading the specific license details included with each product.
How will I receive the product after payment?
Immediately after a successful payment, a download link for the product will be sent to your registered email address. Additionally, all your purchased products will be available for download at any time from your account dashboard on our website.
Is it a one-time payment or a recurring subscription?
Most of our products, like templates and plugins, require a one-time payment for lifetime use. Some advanced AI tools may be offered as a monthly or yearly subscription to cover ongoing operational costs. The payment type is clearly stated on each product's page.
Do you offer technical support for the products?
Yes, we provide technical support to help with any issues related to product installation or if you encounter any bugs. Support does not include advanced customization requests or modifying core product features. You can reach us through our dedicated support ticket system.
What is your refund policy?
We are confident in the quality of our products. However, if a product does not work as described or has a technical issue that we cannot resolve, you can request a refund within 7 days of purchase. Please review our "Refund Policy" page for the full terms and conditions.
Will I receive future updates for the products?
Yes, when you purchase a product (especially WordPress plugins and AI tools), you will receive all future updates for free for at least one year. Updates ensure compatibility with new technologies, add features, and include security enhancements.