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Digital Delivery & Service Policy – LunoTec

All services and products offered by LunoTec are digital and pertain to managed activation and integration of WordPress plugins. We do not sell licenses, keys, or any standalone software.

Delivery Method
All services are delivered via email and performed directly on the client’s site using our officially licensed Developer/Agency accounts. No physical products are provided.

During business hours (including weekends), services will generally be completed within 5 minutes to 24 hours. Requests submitted outside business hours may be processed the next morning.

Return & Service Adjustment Policy

At LunoTec, we are committed to providing a reliable and professional service. Returns or adjustments are only applicable in the context of our activation and integration services.

Eligible Cases for Service Adjustment or Refund:

  • Service Not Completed: If the activation or integration service was not successfully performed as agreed.

  • Technical Errors: If an error on our side prevented proper activation or functionality of the plugin.

Non-Eligible Cases:

  • Changes requested after successful service completion, including client-side modifications.

  • Issues caused by third-party plugins, themes, or hosting environment conflicts.

Request Timeframe:
All requests for service adjustment or refund must be submitted within 14 days of the service completion date.

How to Submit a Request:
Customers can submit requests via:

Please include in your request:

  • Order/Service number

  • Email used during request

  • Description of the issue

  • Supporting evidence if applicable (e.g., screenshots showing errors)

Processing Requests

  • Requests are reviewed within 1–2 business days.

  • If approved, adjustments or refunds will be processed via the original payment method within 5–10 business days.

  • LunoTec reserves the right to deny requests that do not comply with this policy.

Important Notes

  • All services are performed digitally; there is no physical delivery.

  • Services are tied to the client’s website and are not transferable except in the context of development on a temporary domain, where the service can be migrated to the main domain.

  • We strive to provide clear communication and full support to ensure all services meet client expectations.